So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.įirstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. Seller provides tracking that shows delivery = seller wins. So disputes for non receipt of item are mostly automated. can anyone help? Has this happened to anyone else? Are there sellers finding tracking numbers somehow and loading them to your auction and eBay only looks a a tracking number to a city and state? please is just a payment processor that gives you 'some' buyer and 'some' seller protection. At this point I cannot do anything with eBay because there is no way to contact them, no phone number and the only number tells you to go to the website which tells you nothing and PayPal has closed the case. According to eBay they said the item was delivered not looking at any information I provided. I immediately reported this to PayPal as an item not received and provided to them the all the UPS information showing the wrong name and address and even the wrong merchant “Amazon” paypal did not take into consideration any of the uploaded facial information. I called UPS and they told me that the item was Sent By Amazon to a another person’s at another address than my own but the city and state listed were the same as mine. 3 days later after purchase a UPS tracking number was uploaded to the auction saying the item was delivered 3 hours prior to the upload of the number, yet no package was received. I reached out to eBay telling them the seller was not communicating to the buyer and did not get any reply from ebay.
there was also a long delivery by date listed on the receipt of the auction which was odd too. I always communicate with buyers after a purchase in this case there was no reply. I purchased a $1200 mixer from a eBay seller. Payment has been processed for your claim: Payment details are available on the dashboard to the authenticated shipper or shipper’s appointed representative.Hello Paypal Community Buyers.You will see an icon in the dashboard alerting you that further action is required. Claim Not Approved – Unable to Contact Receiver: UPS needs accurate receiver contact information to complete the investigation.You will see an icon in the dashboard alerting you to the further action required. Claim Not Approved – Insufficient Merchandise Description: UPS needs a detailed merchandise description to complete the investigation.Claim Review Complete: Your claim investigation has been completed, and the results of the investigation are forthcoming.Claim Review in Progress: Your claim is being reviewed by our claims department.Claim Reported – Supporting Document(s) Received: Your submitted documents or photos have been successfully uploaded to your claim.Updates to the inspection status will be on your dashboard as they become available. Shipment Inspection Scheduled: UPS has scheduled an inspection of the damaged package.Select View Details from the claims dashboard and select upload payment documents.
If you are the shipper, payment documents are required.
#UPS TRACKING PHONE NUMBER DRIVER#
Packages that you’ve chosen for our driver to release (releasing to your address requiring a signature or choosing to release a package to your building through your My Choice account) are not eligible to be submitted for claims.If you’re a CampusShip or Quantum View user, contact your sales representative to add your account number(s).Finally, select Add and follow the prompts to add an account number. Next, select Existing Account from the Add Payment Method drop-down. Select Payment Options in the upper right-hand corner.Your account hasn’t been authenticated to us yet, so we can’t allow the claims process to be started.Contact the shipper who requested that you submit your claim for further assistance.
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